Support manager wanted

Here you will have the opportunity to continue to contribute to Ambiductor's success. The title as a support manager is new, which means that you will be able to shape the role. Our new office is well located in Täby with the opportunity to start from home.

About the role

As a support manager, the work is primarily to help our customers who have problems with products or data communication. This includes troubleshooting at the customer's request, but also proactively to prevent and remedy in collaboration with suppliers, partners and our internal experts.

Ambiductor works against an increasingly automated troubleshooting system where you will also contribute with planning. The support can apply to both mechanical issues, simpler technical issues and several more difficult questions about connectivity within Internet-of-Things. All the knowledge required is internally.

In addition to the support, you will be responsible for the documentation. We write our own data sheets and operating instructions that are often based on English documentation from suppliers. You will customize the original documentation to the Swedish standard, but you will also have access to external consultants who can perform the work on request.

Tasks

First Line Support, Easier Investigation and Troubleshooting
Forward Second Line Support where needed
Active participant in our telephone queue
Responsible for developing documentation and support -related guides
Work proactively to reduce the number of support ticks through Wiki and Knowledgebase

We offer

At Ambiductor we have high ceilings and everyone contributes together, we have fun at work. With us you get to work with very talented and competent employees. Your work will be performed in Jira, Asana, InDesign and the Office package. As mentioned above, you are offered to work some from home.

Characteristics

Self -employed with interest in running technical support
Solution -oriented
Good knowledge in English
Create good relationships with repeat customers as well as internally
Well -structured and careful with details
Like to have customer contact
Be well versed in databases and excel

Merit

Background in software testing and support

Contact: Karl-Johan Hultman

Telephone: +468-409 046 61
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www.ambiductor.se

About Ambiductor

Ambiductor has supplied the Swedish market with water meters and energy meters since 2010. The company was the first in Europe with IoT-connected, certified district heating meters. Today, a variety of smart sensors are delivered in VA, district heating, real estate and society.

For the meters, there is a measurement data management software AmbiSolution. Ambiductor cooperates with operators such as Netmore, Telia, Tele2, Telenor, Stadshubbsalliansen, Servanet and others. The company does not provide its own radio networks. This is to create an open market without lock-in effects. With Ambiductor's solutions, total freedom of choice is maintained.

Today, the company leads the IoT industry with the most LoRa-connected meters in Sweden and is an active participant in debates and dissemination of knowledge. In addition to deep knowledge in communication, the company also participates in the development of new industry rules regarding measurement technology. The explanations for the company's rapid organic growth are openness, knowledge and reliability.